While I was going through security at the airport, I couldn’t help but notice one TSA agent that really stoodout. Her eyes were glazed over and she was robotic in her verbal and non-verbal messaging. As I stood in line, I continued to observe her to see if she would choose to break her routine, let her guard down, drop the wall she had put up to shield her and show her humanness to those standing right in front of her. When I was an arms length away from her I did my best to make eye contact with her and offer a smile, nothing registered, she was completely closed off. She had chosen to “check out” and just go through the motions, repeating the same message over and over again.
It caused me to wonder how often we “check out” while we’re working. Choosing to only focus on our area, completely disinterested in engaging with those who come across our path. When we make this choice, we miss out on the opportunity to communicate, connect and engage with others. Let’s all “Wake Up” and be aware of the world around us!